Gaming dispute form

To file a gaming dispute, please see the procedures outline below, and complete the form on this page. Please keep in mind that regulations require that all gaming disputes follow a specific order when seeking resolution. That order is as follows:

Any casino staff member
The supervisor in the area in which the dispute arose
CEO
Snoqualmie Gaming Commission

Please see the regulatory procedures below, which are also available here.

GAMING DISPUTE FORM

What is your dispute?

Please indicate why you do not accept the solution that has been provided to you:

To whom are you raising your dispute:

CEO Gaming Commission

I attest that these statements are true, to the best of my knowledge.

FROM THE SNOQUALMIE INDIAN TRIBE TRIBAL GAMING ACT, SECTION 12

12. Patron Disputes

12.01	Raising Disputes. Any Patron who has a gaming dispute, disagreement, or other grievance regarding a Gaming Activity, including a refusal to pay any alleged winnings from Gaming Activities, may raise such dispute with the staff of the Gaming Operation.
12.02	Patron Rights Regarding Disputes. The Patron has the right to explain their side of the dispute and present evidence in connection with any factual allegation. The Patron must be provided with the procedures set forth in this Section 12 and informed of their right to file an appeal with the Commission as set forth in section 12 and informed of their right to file an appeal with the Commission as set forth in section 12.04 of this Section. A patron has no right to discovery from the Commission, Gaming Operation, Gaming Enterprise, or the Tribe.
12.03	Resolution. Resolution. All reasonable steps will be taken by Gaming Operation staff to resolve each dispute. In the event of a dispute by a Patron that cannot be resolved by Gaming Operation staff, the Patron may submit their dispute in writing to the attention of the CEO for resolution. The Gaming Operation staff will gather information as to the outcome, prize, wager made, or any other aspect of the Patron’s dispute or participation in a game being played. In addition, all relevant data including, but not limited to, meter readings, memory records, surveillance recordings, and any other reports or information regarding the dispute will be collected and maintained. The CEO or their designee shall take into consideration all relevant data and provide a written dispute resolution decision to the Patron on behalf of the Gaming Operation. A copy of the dispute resolution decision must be submitted to the Commission. When requested, the CEO will prepare and send a report of disputes to the Commission, and the Commission will maintain records of those disputes.
12.04	Commission Decisions.If the Patron is dissatisfied with the dispute resolution decision provided by the Gaming Operation, they may file an appeal with the Commission within thirty (30) days of the dispute resolution decision being delivered. The Commission must schedule a hearing in order to allow both parties to present evidence and testimony relevant to the dispute. At such hearing, the patron will have a right to be represented by counsel at the patron's expense, to present oral testimony, to call and question witnesses, and to present documentary or other evidence. All disputes which are submitted to the Commission must be decided by the Commissioners based on information provided by the Patron, the Gaming Operation, and any other Person who has relevant information to provide. The Commissioner’s written decision will be issued within sixty (60) days of submission of the dispute, will be based on the facts surrounding the dispute, and must set forth the reasons for the decision. The decision of the Commissioners will be final and binding upon the Patron and the Gaming Operation and is not subject to judicial review, dispute resolution, administrative or other legal action.