Frequently Asked Questions

Yes, we do. In addition to concerts featuring nationally acclaimed country, rock and jazz artists, the 22,100-square-foot Snoqualmie Casino & Hotel Ballroom also hosts other exciting events. Check our entertainment calendar for up-to-the-minute information about up-coming shows and events.

Snoqualmie Casino & Hotel has 2,000 customer parking spaces, plus 400 spaces dedicated for free valet parking. Parking areas are monitored to ensure the safety of all guests. Children, vulnerable adults or animals may NOT be left unattended in vehicles at any time for any length of time.

Snoqualmie Casino & Hotel customers can have their personal Win/Loss, W-2G & 1099-MISC statements sent to them by mail. To receive your Win/Loss, W-2G or 1099-MISC statements, please download and print the appropriate form (below). Instructions for mailing or faxing the request are included on each form.

• Download Win/Loss Request Form ?
• Download W-2G Request Form ?
• Download 1099-MISC Request Form ?

The 170,000-square-foot casino features nine (9) restaurants, lounges and bars, a dazzling 62,000-square-foot gaming floor and a world-class 22,100-square-foot ballroom with seating up to 2,000 guests.

Snoqualmie Casino & Hotel offers 58 classic table games including blackjack, roulette, craps, baccarat and fortune pai gow. Our spectacular slot floor features over 1,700 of your favorite slot machines.

Yes, there are 2 dedicated non-smoking slots areas. One can be found near the Falls Buffet and Snoqualmie Café & Deli restaurants. The second, newly opened non-smoking slot area is located near the Hotel lobby. Additionally, all of the restaurants are 100% non-smoking areas.

Snoqualmie Casino & Hotel offers seven exceptional restaurants including: Vista Prime Steaks & Seafood, 12 Moons, Hawks Peak, Falls Buffet, Snoqualmie Café and Deli, and two Drip coffee bars. See our dining section (link to dining page) for detailed information and menus.

RV Parking is not available at Snoqualmie Casino & Hotel.

If your program or organization needs donations or funding, please submit your request via CharityRequest@snocasino.com. Snoqualmie Casino & Hotel will contact you if your donation has been approved.

Snoqualmie Casino & Hotel is open 24 hours a day, seven days a week, 365 days a year. Venue hours, restaurant pricing, schedules and promotion rules are subject to change without notice.

The typical sports you can bet on in a Vegas sportsbook are available. Washington college sports, sports generally involving minors, and proposition wagers on whether someone will get injured will not be allowed. We also offer off-track horse wagering.

Yes, we accept Off-Track Bets. You can place your wager at any one of our self-service kiosks located at the Sportsbook.

You can place a wager at the Sportsbook window during operating hours or through any Sportsbook kiosk 24 hours a day, 7 days a week. After you place your wager, you will receive a ticket that summarizes your wager. Keep this ticket and refer to it after the event(s) you wagered on as you will need it to claim any winnings.

You can redeem your winning ticket for cash at any open Sportsbook window or at the Main Cage cashier.

The Sportsbook window hours are:

• Monday – Friday 9:00 AM–11:00 PM
• Saturday & Sunday 7:00 AM–11:00 PM. You can place a Sportsbook wager at any of the 12 Sportsbook kiosks located on the main casino floor 24 hours a day, 7 days a week or you can use the Sportsbook app while on property.

Cash is the only form of tender accepted for sports wagers. Should you place a cash wager at a kiosk and not spend the entire amount that was inserted, the kiosk will provide a ticket for the remaining amount. You can redeem that ticket at any open Sportsbook window or Cage cashier for cash.

While you do not earn points, the Crescent Club can send you valuable offers based on your activity in the Sportsbook.

Yes you can. Simply redeem your Crescent Club points for cash then you can use your cash to place any wager.

• NFL: Weekly full game lines filter in late Monday morning/early afternoon. Half time lines for games on Sunday become available Thursday.
• College Football: College Football: Weekly full game lines filter in late Monday morning/early afternoon. Half time lines for games on Saturday become available Thursday.
• NBA/MLB/NHL/College Basketball: Daily games are available the day of.
• Soccer: Lines become available for games 48 hours in advance of the game.
• MMA/Boxing: Lines for that week’s card become available by Tuesday. Main event fights are usually available much earlier but the timeline does vary.

• In the App, click on the “Join” link in the upper right-hand corner.
• You will receive a message inviting you to visit the Snoqualmie Casino & Hotel Sportsbook in person to open your account. Be sure to bring valid photo identification and be prepared to provide your Social Security number, provide a physical mailing address and sign a current W-9. The Snoqualmie Casino & Hotel Sportsbook is located inside the Snoqualmie Casino & Hotel at 37500 SE North Bend Way, Snoqualmie, WA 98065.
• At the Sportsbook you will receive a Crescent Club account number that will be required in order to activate your Sportsbook mobile app account.

You can log into Snoqualmie Casino & Hotel Sportsbook app account with your username and password.

• Click on "Login." It will be in the upper right corner of your screen.
• Type your username into the first box.
• Type your password into the second box.
• Click on “Login” If you do not remember your username email us at support-sportsbook@snocasino.com and a representative will assist you. Alternatively, you can follow the “Forgotten password” procedure.

You can deposit funds using cash at the Sportsbook window located inside the Snoqualmie Casino & Hotel.

Currently, the available deposit methods are cash through the Snoqualmie Casino & Hotel Sportsbook. Please note that credit cards are not an allowed deposit method.

• In the app, select “My Profile” in the bottom right of your screen.
• Choose “Withdraw” in the upper portion of your screen.
• Scroll down to the “Withdraw from Sportsbook” and select “Withdrawal”.
• Enter the amount to withdraw and press the “Withdraw” button.
• Pressing the “Withdraw” button will process the transaction and issue a claim number (Authorization Code). You will receive an email/SMS notification that contains the code. You will notice that these funds will now display as “locked” in your account.
• Bring your authorization code to the any open Sportsbook window or Cage cashier inside the Snoqualmie Casino & Hotel. Once you are paid out in cash, the funds will be deducted from your account.

An account can be disabled or closed for a number of reasons: - You have contacted our Customer Care and have requested account closure.

• You have selected to participate in the self-exclusion program.
• Your account has been inactive for 365 days.
• Concern of fraudulent activity on your account.

An account is considered abandoned once it has no activity for 365 days. If this occurs, any funds available for withdrawal will be mailed to the address on file.

No, you cannot register for another account. However, you might be able to reactivate your account by emailing support-sportsbook@snocasino.com.

Wagers through the Snoqualmie Casino & Hotel Sportsbook app can only be placed while within the property boundaries of the Snoqualmie Casino & Hotel.

You must be 21 years of age or older to wager.

You can sign up for Snoqualmie Casino & Hotel special offers and promotions by joining the Crescent Club. The Crescent Club is free to sign up and an account is required to use the Snoqualmie Casino & Hotel Sportsbook app.

• Click on “My Profile” in the bottom right corner of your screen.
  • Select “Account Settings” and then “Security Settings”.
  • Scroll down to the password section where you will be asked to enter your old password.
  • Enter your new password, confirm your new password and click “SAVE.”
  • Click on “My Profile” in the bottom right corner of your screen.
  • Click on “My Profile” in the bottom right corner of your screen. A pop up will inform you that your password has been successfully updated. To complete the change, an email confirming the change will be sent to the address associated with your account. Follow the instructions in that email to complete the password change.

• Click on “Log In” in the top right corner of your screen.
  • In the pop-up window, select “Forgot Your Password?” You will be asked to enter your username or email and click “Send E-Mail”
  • Once you successfully answer your security questions, you will receive an email with a temporary password, which you must use in order to log in. Please note that once you log in with this password, it is mandatory to change it.
  • You will be asked to fill in your temporary password that was emailed to you.
  • Enter new password.
  • You will receive a confirmation email. If you continue to have issues or suspect that your account/password might have been violated, please contact us at support-sportsbook@snocasino.com.

• Click “My Profile” in the bottom right corner of your screen.
  • Select “Account Settings” where you can edit your personal details.
  • Scroll down to the email section, press “Edit” and enter your new email address, press done, press save. An email will be sent to confirm your email address change.

• Select “My Profile”
  • Select “Transaction History.”
  • Select the date range you would like to view your transaction history.

Your account is locked after three (3) failed login attempts. A pop-up message will indicate “Your Wagering Account has been locked, due to too many failed attempts to log in. To reactivate it, you can change your password: - Click on “Log In” in the top right corner of your screen. - In the pop-up window, select “Forgot Your Password?” You will be asked to enter your username or email and click “Send E-Mail” - Once you successfully answer your security questions, you will receive an email with a temporary password, which you must use in order to log in. Please note that once you log in with this password, it is mandatory to change it. - You will be asked to fill in your temporary password that was emailed to you. - Enter new password. You will receive a confirmation email. If you continue to have issues or suspect that your account/password might have been violated, please contact us at support-sportsbook@snocasino.com.

We have 12 event rooms.

The largest capacity event room is the ballroom. It has a capacity of 2,000.

Yes, we provide wedding services.

To book a meeting or event click here.

The check-in time is 4:00 PM and the check-out time is 11:00 AM.

We welcome dogs only and under 50 lbs. Guests will sign a waiver at check-in and a nonrefundable $200 pet fee will apply. Excluded list of dog breeds include Doberman Pinscher, Pit bull, Rottweiler, Chow Chow, Wolf dogs and wolf hybrids and Akita.

Complimentary Valet parking and self-parking are both available.

We are open 24/7/365. We offer casino gaming complete with slots, table games and a sportsbook. We offer 9 restaurants lounges and bars including 24-hour options. We offer a destination spa, fitness facility, relaxation pool, concert venue and meeting and event spaces.

Yes, complimentary high-speed internet access is available in all rooms.

The closest airport is the Seattle-Tacoma International airport.

Yes, we offer complimentary electric vehicle charging stations on the 4th floor of our self-park parking garage.

Yes, room service is available.

For information about Snoqualmie Casino & Hotel’s Crescent Club, please visit club.snocasino.com or contact a Snoqualmie Casino & Hotel representative at 425-888-1234.

Qualify for your next tier at any time based on your total base points earned during a six-month period (January–June or July–December). Once you receive a tier upgrade, you will maintain those benefits for six months or more, depending on your rate of play.

Not only is that the fastest way to earn valuable rewards and offers, it’s also how you’ll unlock bonus games on our Crescent Club kiosk.

Use your Crescent Club card and earn points every time you play. Slots play earns 1 point for every $10 bet. Crescent Club members are responsible for making sure their card is properly and continuously inserted into the machine for the duration of play and that the card reader reads “Good luck, _____” before commencing play. Table games play earns points based on your time played and average bet amount. Crescent Club members playing table games are responsible for presenting their card to the Dealer or Floor Supervisor at each table played. Members distributing their cards to others and/or members purposely leaving their card(s) in the card reader(s) to accumulate points, once proven, will be subject to membership revocation.

• Redeem for Cash | 200 points=$10
• Redeem for POINTPLAY | 200 points=$10
• Redeem for Hotel Stay | 200 points=$20
• Redeem for Food and Beverage | 200 points=$20
• Redeem for Retail at Sno Shoppe | 200 points=$20
• Redeem for Gas at Crescent Market | 200 points=$20

We’re pleased to announce that your points are yours as long as you remain an active Crescent Club member. Accounts go inactive after 24 months of no carded play.

You are able to qualify for your next tier every month based on your total base points earned over a six-month period (January–June and July–December). Once you have received a tier upgrade, you will maintain those benefits for six months or more depending on your rate of play. Crescent Club members earn points every time they play and use their card.

Crescent Club members must be 21 years of age or older.

Yes, a valid photo I.D. is required for all transactions. Expired I.D.s are not acceptable.

Crescent Club membership is non-transferable. The only exception is upon proof of death, points belonging to the deceased can be transferred to the account of the surviving spouse.

Members’ account information will be held in the strictest of confidence. Only the member who is listed on the account may receive account information or engage in any transaction relating to their account.

Since email addresses will be used as a username, only one Crescent Club account can be associated for any given email.

MoonRise Spa is open daily from 9:00 AM-8:00 PM

We recommend making a reservation in advance to ensure availability. Walk-ins are welcome based on availability.

We kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment to avoid a cancellation fee. Cancellations less than 48 hours will incur a fee of 50%. No-show will incur a fee of 100% of the service price.

MoonRise Spa is open to both hotel guests and the general public. Pool and fitness facilities are reserved for hotel and Spa guests.

Our treatment menu includes curated signature journeys, massage, skincare, body rituals, and couple's experiences. In addition, seasonal offerings inspired by nature and global spa traditions are introduced quarterly to align with the rhythms of the natural world.

Most treatments are enjoyed without clothing; however, you will be professionally draped at all times. Disposable undergarments are available if preferred.

We encourage a tech-free, relaxing environment. Please keep phones on silent and leave them in the locker during your visit.

Yes. Amenities include locker rooms with robes and slippers, steam room, sauna, a relaxation lounge with refreshments, indoor pool, outdoor soaking tubs, and a fitness center. Our MoonRise Spa Concierge is happy to assist with any inquiries.

MoonRise Spa amenities such as the steam and sauna rooms are available only to guests with scheduled treatments. The pool and fitness areas are reserved for overnight hotel guests.

MoonRise Spa is located on the Spa Level, on the same floor as the hotel’s pool and wellness facilities.

The fitness and pool facilities are open daily from 7:00 AM–8:00 PM.