MoonRise spa guidelines and policies
MoonRise Spa guest guidelines
At MoonRise Spa, every detail has been thoughtfully designed to support your journey into rest, renewal, and connection. To ensure a seamless and restorative experience for all guests, we kindly ask you to observe the following.
MoonRise Spa hours
Daily 9:00 AM–8:00 PM
Arrival
Please arrive 30 minutes before your scheduled appointment. This will allow our team to help you relax, check in and enjoy the spa amenities before your treatment begins. Please note that all treatments will conclude at their scheduled time to respect the next guest experience.
Spa etiquette and behavior
We kindly ask all guests to respect the spa's peaceful and relaxing environment. Loud talking, inappropriate behavior, or any form of harassment will not be tolerated. To preserve a serene atmosphere for everyone, please keep mobile phones on silent or turned off during your visit.
We recommend leaving jewelry and other valuables in your locker or in the in-room safe if you are a hotel guest.
Consent
Guests must inform the spa staff of any health conditions, allergies, or special requirements prior to receiving services, as certain treatments may not be suitable for individuals with specific health issues.
At MoonRise Spa, your comfort and well-being are our top priorities. We encourage open communication and respect your right to withdraw consent if you feel discomfort. If you need to adjust or discontinue a service, please inform your therapist promptly.
Age
Guests must be at least 18 years old to access the spa facilities. We kindly ask that you do not bring children to your appointment, allowing you to enjoy uninterrupted nurturing.
Reservations
We recommend making a reservation in advance to ensure availability. Walk-ins are welcome based on availability.
Payment
All confirmations for spa reservations require a valid credit card number. For your convenience, payment for spa services will be processed at the end of your treatment. Room signing privileges are also available.
Cancellations
To reschedule or cancel a spa appointment, please notify MoonRise Spa at least 24 hours to avoid charges. Missed appointments without proper notice will incur a full-service fee.
Attire
For your comfort, a robe and sandals will be provided for your treatments, along with a locker for your belongings. Please avoid wearing jewelry and bringing phones or electronic devices into the locker room. Our therapists will ensure your privacy with proper draping, but you may wear undergarments for comfort.
Service charge
A 20% service charge will be added to the total at checkout. You may modify and add additional gratuity based on your service experience.
Spa amenities
Pool and fitness areas are reserved exclusively for overnight hotel guests. We hope you enjoy all our spa facilities before and after your treatment.
Spa services
Please be aware that spa treatments carry inherent risks, and the spa cannot be held responsible for any injury, discomfort, or dissatisfaction that may result from these treatments or the use of its services. Additionally, the spa is not liable for any loss or damage to personal items, including jewelry, clothing, or other belongings left in treatment areas or shared spaces. While the spa will make every effort to accommodate specific requests or preferences, such as therapist gender or treatment adjustments, it cannot guarantee that all accommodations will be met.
Changes to policies, terms and conditions
The hotel and spa reserves the right to change these terms and conditions at any time without prior notice. It may also terminate a guest's stay if they fail to comply with these terms and conditions. The hotel and spa are not responsible for the loss or theft of personal belongings. Additionally, the hotel and spa are not liable for any injuries or accidents that may occur on the premises.