Our Actions to Prevent Coronavirus

Our Actions to Prevent Coronavirus

For the safety of our team members and guests, Snoqualmie Casino continually implements and updates enhanced safety and service standards. We continue to monitor the Center for Disease Control (CDC) guidelines and make changes as necessary to improve the safety of all people during the COVID-19 pandemic.

 

Here’s what you can expect when you visit Snoqualmie Casino:

  • Targeted on-floor guest capacity at 15% per hour; exceeding Washington health guidelines of 25%
  • Temperature scans of all team members, guests and vendors upon entry to the building
  • Requirement of masks for anyone in the building at all times
  • Limitations on elevator capacity to encourage social distancing
  • Those with temperatures exceeding 100.4 will be asked to come back and visit Snoqualmie Casino when they are fever free
  • Snoqualmie Casino provides masks for those who do not have one
  • Masks must be worn unless actively eating, drinking or smoking
  • Signage in areas both back of house and on the casino floor to promote 6’ social distancing
  • Purell hand sanitizing stations throughout the gaming floor, especially in high traffic areas
  • Enhanced cleaning standards and frequency, with high touch areas cleaned up to once every half hour and on-request sanitizing of slot machines
  • HVAC systems drawing fresh air from the outside at a rate of 8 times per hour
  • UV ionizers installed in each guest elevator with up to 94.7% anti-viral effectiveness

Dining Venues:

  • To support Washington’s renewed COVID efforts, venues will reduce capacity to 25% from the previous 50% capacity beginning November 18
  • Venues will offer outdoor dining options and more extensive to-go menus
  • Seating at all dining venues continue to follow all social distancing guidelines and will restrict table seating to 5 guests
  • Falls Buffet operates as a dine-in ala carte restaurant rather than a self-serve facility
  • The Mist bar and High Limit bar will temporarily suspend service for gaming, food and beverage consumption, and seating

Gaming Floor:

  • Plexi-shields at each station where guests interact with team members (i.e. cage, restaurant cashier, loyalty club booth)
  • Plexi-shields at various table games to create a barrier between guests and dealers as well as between guests themselves
  • Reduced capacity at gaming tables to respect social distancing guidelines
  • Smoking is not allowed at table games
  • Expanded non-smoking area includes the entire west side of the Casino
  • Socially distancing guests at slot machines by chair placement and machine availability

Transportation Services:

To maximize the safety of team members and guests, Snoqualmie Casino has temporarily suspended valet operations and the SnoExpress services. Please check back here periodically as we will provide updates as they become available.

Behind the scenes:

  • Amnesty program that encourages team members who feel ill to stay home
  • Plexi-shields installed in back of the house areas to promote better social distancing between team members
  • All team members temperature screen before entering the building
  • Instituting teleworking programs where applicable
  • Enhanced cleaning standards and frequency, with high touch areas cleaned up to once every half hour
  • Team member training to adapt to new health and safety requirements due to COVID-19
  • Over 40 UV sanitization units purify air in the back of house areas removing 97.3% of bacterias